Accessibility Statement

Effective Date: October 7, 2026

North Country Fire wants everyone to be able to research, compare and buy hearth products on www.northcountryfire.com. We are committed to meeting the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA across the site, and we are working toward WCAG 2.2 Level AA.

What we do

• We test the site with automated accessibility tools and keyboard-only navigation, and we fix the issues we find in the site itself rather than through an overlay or widget.
• Product warnings, policies and prices are provided as text, not images, so that screen readers can read them.
• Our chat window can be operated by keyboard, and consent to chat is a plain checkbox.
• We keep a dated record of accessibility reviews and the fixes made after each one.

If something is not working for you

If you cannot use part of the site, we will help you another way. We can read product information to you, answer questions and take your order by phone or email.

• Email: support@northcountryfire.com (put "Accessibility" in the subject so we route it quickly)
• Phone: the number shown at the top of every page during business hours (Monday to Friday 9 a.m. to 6 p.m. and Saturday 10 a.m. to 6 p.m. Eastern)
• Mail: North Country Fire, Apolaustic Inc., PO Box 2342, North Conway, NH 03860

Tell us the page, what you were trying to do and the assistive technology you use. We aim to respond within two business days.

Third-party content

Some features come from other companies, including financing (Affirm), customer reviews (Trustpilot), scheduling (Calendly), chat (Twilio) and checkout (Shopify). We choose providers that publish accessibility commitments and pass on problems you report to us, but we do not control their code.