1. Am I required to purchase a surround with the fireplace?
No, the Acies series is designed as a clean face fireplace, the surrounds are an optional accessory. You can order the Acies 50 as is, with the included Topaz glass embers or you can add additional options from the Acies 50 Accessories page.
2. How will the fireplace be delivered? Will the delivery driver bring it into my house?
All fireplaces are delivered via freight (tractor trailer truck) to the specified street address you provide us, we do provide free lift gate service with all freight deliveries. The delivery driver is only responsible for unloading the items from the truck, not to move them anywhere. For more information on the delivery process visit ourFAQ page.
3. The picture shows logs and stones, are those included?
No, the Acies 50 comes standard with Topaz glass embers only, the log and stone kits are optional accessories designed to enhance the look of your fireplace. You can find them and other media kits on theaccessories page.
4. How is the fireplace vented?
The L50 is typically vented using Napoleon's 5x8 venting components, you can find themhere. We have assembled acomplete vent kitfor situations where the vent will have a short rise and turn to a horizontal termination (when the fireplace is installed on an exterior wall). If you need help designing the venting system let us know with an email or a phone calland we can assemble a custom solution for your situation.
5. Have another question? Feel free to chat, call, email or use the question and answer system below!
I have a gas fire place now but it doesn’t put out much heat? I sat next to one of your gas fire places at bread company and it out out so much heat. What would I need to do to get that?
There is no way to increase the heat output of your current gas fireplace. The only way to increase the heat output would be to replace your current gas fireplace with a different model with higher BTU's. Depending on your current installation it may not be a very difficult job to replace the existing fireplace with a new model. Please let us know if you would like some assistance with finding the right fireplace for you. Thanks for your question! firstname.lastname@example.org
Hi, can the 50LV have a blower installed on it?
Neither the L50 Acies or LV50 Vector gas fireplaces can accept a traditional blower. You can install the LHAD heat distribution kit. The LHAD is an external blower with a variable speed switch which pulls heat from the fireplace though a flexible duct. You can have the heat blow into the same room or into an alternate room. Thanks for your question!