Awaken your inner artist with a Loft Medium Vent-Free Insert - with contemporary linear burner in a porcelain lined firebox that reflects the mesmerizing flame to create depth and visual interest from any angle.
1. What is the difference between the ignition types?
The Loft (Millivolt Control with On/Off Switch) works with any of our battery operated Thermostat Remote Controls, or connects to a simple wall switch or wall thermostat. The Intermittent Pilot (Intermittent Pilot with On/Off Switch) saves even more energy by eliminating the standing pilot - yet can still operate in a power outage with a battery backup.
2. Why am I required to purchase a surround with the insert at additional cost?
The insert is designed for use with this item. Without it, your insert would not function correctly and would look incomplete. The item is an additional cost to allow you to choose which look you like best.
3. How will the insert be delivered? Will the delivery driver bring it into my house?
All inserts are delivered via freight (tractor trailer truck) to the specified street address you provide us, we do provide free lift gate service with all freight deliveries. The delivery driver is only responsible for unloading the items from the truck, not to move them anywhere. For more information on the delivery process visit ourFAQ page.
Hi, I'm looking at the Empire Loft Medium Vent Free gas insert VFLC28. Where is the custom 4 sided surround located on the website?
For custom products, we would need to put together an order on our end. We don't currently have a system to allow for custom options online. Feel free to call or email with the surround dimensions you're looking for and we can put it together for you. Thanks for your question!