Tahoe Deluxe 36 model features the contour, tube-style burner, designed to complement the hand-painted ceramic fiber log set, and produce a natural dancing flame.
1. What is the difference between the ignition types?
Millivolt - with a standing pilot for simple, reliable operation all winter long. Or choose our energy-saving Intermittent Pilot ignition. The IP system includes battery backup to operate in a power outage and can switch to a standing pilot to warm your home during an extended power failure. Both the Millivolt and IP systems work with our control accessories - from a simple on/off remote to a thermostat to a programmable thermostat remote.
2. Why am I required to purchase a barrier and door set with the fireplace at additional cost?
The fireplace is designed for use with these items. Without these items, your fireplace would not function correctly and would look incomplete. The items are an additional cost to allow you to choose which look you like best.
3. How will the fireplace be delivered? Will the delivery driver bring it into my house?
All fireplaces are delivered via freight (tractor trailer truck) to the specified street address you provide us, we do provide free lift gate service with all freight deliveries. The delivery driver is only responsible for unloading the items from the truck, not to move them anywhere. For more information on the delivery process visit ourFAQ page.
4. Where are the accessories for this fireplace?
You can find all of the available options on the accessories page.
Is the mantel pictured included in the cost. And how do I order venting components
The pictured mantel is not included in the base cost. Give us a call at 844-512-0650 and we would be happy to put together a vent kit for you. Thanks for the question!
how do i get this but for propane?
You can select the propane option in the dropdown menu if checking out online, or feel free to give us a call at 844-512-0650 and we can put a package together for you. Thanks for the question!
How do I measure the size of insert to go with my corner mantel
Fireplaces are typically measured by their viewing area. However, most mantels are specific to a certain fireplace. Thanks for the question!
Does a blower come with the insert?
A blower is not standard, but there is one available as an option. Thanks for the question!
Is this a corner mount insert
There is no corner mantel available for this unit, but you could certainly frame this into a corner. Thanks for the question!
is the frame included in the empire taho delux model?
There is no frame/mantel included with this model. Thanks for the question!
Is it top or rear vented?
This could be vented from either the top or the rear. Thanks for the question!
Where are you located
Our offices are in North Conway, New Hampshire. Thanks for your question!
If no optional ignition kit (wall switch or remote) is ordered what control is provided to light the fireplace?
There is a switch located in the base of the fireplace behind the bottom louver which allows you to turn the fireplace on. Thanks for your question!
When ordering only the black barrier with no door what is the barrier material? Metal mesh? or glass?
The black barrier is a metal mesh safety barrier. Thanks for your question!
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