1. What is the difference between the ignition types?
Millivolt - with a standing pilot for simple, reliable operation all winter long. Or choose our energy-saving Intermittent Pilot ignition. The IP system includes battery backup to operate in a power outage and can switch to a standing pilot to warm your home during an extended power failure. Both the Millivolt and IP systems work with our control accessories - from a simple on/off remote to a thermostat to a programmable thermostat remote.
2. Why am I required to purchase a barrier and door set with the fireplace at additional cost?
The fireplace is designed for use with these items. Without these items, your fireplace would not function correctly and would look incomplete. The items are an additional cost to allow you to choose which look you like best.
3. How will the fireplace be delivered? Will the delivery driver bring it into my house?
All fireplaces are delivered via freight (tractor trailer truck) to the specified street address you provide us, we do provide free lift gate service with all freight deliveries. The delivery driver is only responsible for unloading the items from the truck, not to move them anywhere. For more information on the delivery process visit ourFAQ page.