1. Why am I required to purchase a brick panel with the fireplace at additional cost?
The fireplace is designed for use with the firebrick.‚ Without it, your fireplace would not function correctly and would look incomplete. These items are an additional cost to allow you to choose which look you like best.
2. How will the fireplace be delivered? Will the delivery driver bring it into my house?
All fireplaces are delivered via freight (tractor trailer truck) to the specified street address you provide us, we do provide free lift gate service with all freight deliveries. The delivery driver is only responsible for unloading the items from the truck, not to move them anywhere. For more information on the delivery process visit our FAQ page.